Shipping policy

Orders are packed once payment clears. The delivery options, their prices and any free-shipping threshold are shown at checkout, and the total you see there is the total you pay. If we can’t ship within 30 days of receiving payment, we’ll tell you, and you can cancel for a full refund.

We ship to the countries listed at checkout.

Shipping conditions must be supported by the particular material’s documented requirements. We do not assume ambient shipping is suitable for every peptide. Before dispatch we confirm packaging and temperature requirements for the released lot. Follow its documented storage conditions; no general shelf life is promised.

When your order ships, its tracking details appear on your order page.

If a parcel arrives damaged, or doesn’t arrive, contact us with your order number. For damage, please send photographs of the packaging and vials. We’ll work with the carrier and replace or refund as set out in our returns policy.